Quality:
- In manufacturing, a measure of excellence or a state of being free from defects, deficiencies, and significant variations, brought about by the strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements is termed quality.
- Quality is the perception of excellence viewed by the customers to satisfy their needs.
- It is sense of appreciation that a product or services is better than others.
- Success of business depends on quality, and organization needs to maintain and upgrade its system and processes to meet the customer's needs.
Dimension of Quality:
- Performance: size, model, color, design, structure, and operating outcomes.
- Features: quality, price, or any secondary extra characteristics.
- Reliability: consistence performance of product, warranty and maintenance over a specified period.
- Conformance: Matching customer standards with the design and characteristics of product.
- Durability: useful life of product.
- Serviceability: Repair and maintenance service availability.
- Aesthetics: Subjective dimension; looks, taste, feel, sound, smell etc.
- Perceived quality: how customer perceive, in accordance to market standing, brand name, reputation etc.
Factor affecting quality: The widely known factors associated with quality management are:
- People: Quality of people
- Materials: Quality of raw materials
- Equipments: Quality equipments, tools, and machine in the production process
- Innovation and design: Quality in innovation and design to meet the changing needs of customers
- Control system and standards: Quality in control system and standards should be designed and implemented.
- Work methods and technology: Quality operating system with standard processes and system to convert resources into products or services.
- Information: Quality information regarding customer expectations and the competitor’s quality standards.
- Policy: Quality policy regarding quality to be achieved in product or service.
Quality Management:
- It is the act of overseeing all activities and task needed to maintain a desired level of excellence.
- It is set of procedure, process and system that are followed to ensure that the foods and services produced by a team are fit for its ultimate purpose.
- It starts with setting quality targets, in relation to needs of the customers.
- Quality assurance, quality control and quality improvement is carried to measure and report the actual quality and expected quality of goods and services.
Principles of quality management:
- Customer focus.
- System and process focus.
- Employee involvement.
- Employee development.
- Continuous improvement.
- Team work.
- Learning organization/ culture.
- Multiple causation and solution.
- Incorporation in strategic plan.
- Relation with suppliers and other stake holders.
Quality control: is natural phenomenon in the process form input to output. It implies:
- Determining tolerances: the acceptable range within which deviations can occur
- Conducting inspection.
- Isolating acceptable units.
- Finding causes of deviations.
- Suggesting ways and means to improving quality.
Advantage of quality control:
- Directly reduce waste.
- To determine the defective outputs.
- It measures not only final product, but also the inputs.
- Increase quality control increases reliability (leads to higher prices) and increase productivity (leads to low cost of production). Ultimately leading to higher profit.
Methods of Quality control:
- Inspection: Periodic checking and measuring before, during, and after the production processes. Aims to identify, separate defective work and prevent it in future. It focus on:
- Points of inspection
- Reduction of inspection costs.
- 100 % inspection
- Statistical quality control: Is sampling and probability techniques (quantitative tool) to maintain quality standard of products and service.
Advantage of quality control:
ReplyDeleteInclude better products and services ultimately establishing a good reputation for a company and higher revenue from having more satisfied customers.
Quality:
ReplyDeleteit is the consumer's perception of excellence.
Dimension of quality:
-perfomance
-features
-reliability
-conformance
-durability
-serviceability
-aesthetics
-perceived quality
Factor affecting the quality:
-People
-Materials
-Equipments
-Innovation and design
-Control system and standards
-Work methods and technology
-Information
-Policy
Quality management:
it is creating an organizational culture committed to the continuous improvement of skills, teamwork, process, product, and service quality, and consumer satisfaction.
Principles of quality management:
-quality improvement drives the entire economy
-the customer always comes first
-a person should not be blamed for quality problems; a system of quality management must be fixed
-plan-do-check act should be enforced
-continuous improvement should be sought through extensive training, leadership, teamwork, and self-improvement
Quality control:
-it is the function of ensuring that the product or service quality conforms to predetermined standards.
Advantages of quality control:
-it directly attacks waste
-it helps management in finding defective products, which can be reworked
-it has beneficial effect on "machine-shop production" generally
-it does not measure merely the final product; rather it starts with the input
Methods of quality control:
-inspection
-points of inspection
-reduction of inspection costs
-100 percent inspection
-statistical quality control
Quality is, the non-inferiority or superiority of something.
ReplyDeleteQuality control:
-it is the function of ensuring that the product or service quality conforms to predetermined standards.
Advantages of quality control:
-it directly attacks waste
-it helps management in finding defective products, which can be reworked
-it has beneficial effect on "machine-shop production" generally
-it does not measure merely the final product; rather it starts with the input
Methods of quality control:
-inspection
-points of inspection
-reduction of inspection costs
-100 percent inspection
-statistical quality control
From POM by Prem Raj Pant
ReplyDeleteQuality is sense of appreciation that something is better than something else.
David A Garvin has suggested 8 dimensions, which together explain the meaning of quality
-performance
-features
-reliability
-conformance
-durability
-serviceability
-aesthetics
-perceived quality
guiding principles and core values of quality management:
-customer focus
-systems view
-data-driven focus
-involvement of people
-continuous improvement
-multiple causation
-solution identification
-process optimization
-organizational learning
quality control implies the following five activities:
-determining tolerance
-conducting inspections
-isolating acceptable units
-bringing causes of deviations
-suggesting ways and means of improving the quality
advantages of quality control:
1.attacks waste
2.helps management in finding defective products
3.it has a beneficial effect on "machine shop production" generally
4.does not measure merely the final product
Methods of quality control:
-inspection
-points of inspection
-reduction of inspection costs
-100 percent inspection
-statistical quality control
Quality is the perception of excellence viewed by the customers to satisfy their needs.
ReplyDeleteFactor affecting quality are:
People: Quality of people
Materials: Quality of raw materials
Equipments: Quality equipments, tools, and machine in the production process
Innovation and design: Quality in innovation and design to meet the changing needs of customers
Control system and standards: Quality in control system and standards should be designed and implemented.
Work methods and technology: Quality operating system with standard processes and system to convert resources into products or services.
Information: Quality information regarding customer expectations and the competitor’s quality standards.
Policy: Quality policy regarding quality to be achieved in product or service.
Quality management is the act of overseeing all activities and task needed to maintain a desired level of excellence.
Methods of Quality control:
Inspection: Periodic checking and measuring before, during, and after the production processes. Aims to identify, separate defective work and prevent it in future. It focus on:
Points of inspection
Reduction of inspection costs.
100 % inspection
Statistical quality control: Is sampling and probability techniques (quantitative tool) to maintain quality standard of products and service.
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement.
ReplyDelete8 Dimension of Quality:
• Performance
• Features
• Reliability
• Conformance
• Durability
• Serviceability
• Aesthetics
• Perceived quality
The 8 Principles of Quality Management:
Principe 1: Customer Focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process Approach
Principle 5: System approach to management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relations
The advantages of quality control are:
-Attacks waste
-Helps management in finding defective products
-It has a beneficial effect on "machine shop production" generally
-Does not measure merely the final product
The methods of quality control:
-Inspection
-Points of inspection
-Reduction of inspection costs
-100 percent inspection
-Statistical quality control
In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements. ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." If an automobile company finds a defect in one of their cars and makes a product recall, customer reliability and therefore production will decrease because trust will be lost in the car's quality.
ReplyDeleteDIMENSION OF QUALITY
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8 Dimensions of Quality
May 28, 2008 By Ron Pereira 7 Comments
By Chris Akins of Trident-Consulting LLC
8 Dimensions of QualityThe definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, “quality” is a difficult concept to define with any precision.
ReplyDeleteThe most fundamental definition of a quality product is one that meets the expectations of the customer. However, even this definition is too high level to be considered adequate.
In order to develop a more complete definition of quality, we must consider some of the key dimensions of a quality product or service.
Dimension 1: Performance
Does the product or service do what it is supposed to do, within its defined tolerances?
Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications.
The performance of a product often influences profitability or reputation of the end-user. As such, many contracts or specifications include damages related to inadequate performance.
Dimension 2: Features
Does the product or services possess all of the features specified, or required for its intended purpose?
While this dimension may seem obvious, performance specifications rarely define the features required in a product. Thus, it’s important that suppliers designing product or services from performance specifications are familiar with its intended uses, and maintain close relationships with the end-users.
Dimension 3: Reliability
ReplyDeleteWill the product consistently perform within specifications?
Reliability may be closely related to performance. For instance, a product specification may define parameters for up-time, or acceptable failure rates.
Reliability is a major contributor to brand or company image, and is considered a fundamental dimension of quality by most end-users.
Dimension 4: Conformance
Does the product or service conform to the specification?
If it’s developed based on a performance specification, does it perform as specified? If it’s developed based on a design specification, does it possess all of the features defined?
Dimension 5: Durability
How long will the product perform or last, and under what conditions?
Durability is closely related to warranty. Requirements for product durability are often included within procurement contracts and specifications.
For instance, fighter aircraft procured to operate from aircraft carriers include design criteria intended to improve their durability in the demanding naval environment.
Dimension 6: Serviceability
Is the product relatively easy to maintain and repair?
As end users become more focused on Total Cost of Ownership than simple procurement costs, serviceability (as well as reliability) is becoming an increasingly important dimension of quality and criteria for product selection.
Dimension 7: Aesthetics
ReplyDeleteThe way a product looks is important to end-users. The aesthetic properties of a product contribute to a company’s or brand’s identity. Faults or defects in a product that diminish its aesthetic properties, even those that do not reduce or alter other dimensions of quality, are often cause for rejection.
Dimension 8: Perception
Perception is reality. The product or service may possess adequate or even superior dimensions of quality, but still fall victim to negative customer or public perceptions.
As an example, a high quality product may get the reputation for being low quality based on poor service by installation or field technicians. If the product is not installed or maintained properly, and fails as a result, the failure is often associated with the product’s quality rather than the quality of the service it receives.
FACTORS AFFECTING QUALITY
Materials
Employees
work methods and technological equipment
Innovation
Control system
Design
Plans and policies
Authority and responsibility
Employees sattisfaction
Quality management
The act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).
PRINCIPLES
8 QM Principles
1Customer focused organisation
Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
2Leadership
Leaders establish unity of purpose and direction. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives
3Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
4Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
5System approach to management
Identifying, understanding and managing a system of interrelated processes as a system contributes to the organisation's effectiveness and efficiency in achieving its objectives.
6Continual improvement
ReplyDeleteContinual improvement of the organization's overall performance should be a permanent objective of the organization.
7Factual approach to decision making
Effective decisions are based on the analysis of data and information.
8Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
ADVANTAGES OF QUALITY CONTROL
Quality Assurance
Reduction of wastages
Increases production
Reduces defects
Definition of Quality Management Principle:
ReplyDelete"A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
The eight principles are ...
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making and
8. Mutually Beneficial Supplier Relationships.
Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product and service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
ReplyDeleteQuality is the perception of excellence viewed by the customers to satisfy their needs.Success of business depends on quality, and organization needs to maintain and upgrade its system and processes to meet the customer's needs. Hence quality management is the act of overseeing all activities and task needed to maintain a desired level of excellence.
ReplyDeleteQuality as it is used in the management mean more-than or better-than-average product at good price.
ReplyDeleteDimensions of quality
-Performance: Performance refers to a product's primary operating characteristics. This dimension of quality involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.
-Features: Features are additional characteristics that enhance the appeal of the product or service to the user.
-Reliability: Reliability is the likelihood that a product will not fail within a specific time period. This is a key element for users who need the product to work without fail.
-Conformance: Conformance is the precision with which the product or service meets the specified standards.
-Durability: Durability measures the length of a product’s life. When the product can be repaired, estimating durability is more complicated. The item will be used until it is no longer economical to operate it. This happens when the repair rate and the associated costs increase significantly.
-Serviceability: Serviceability is the speed with which the product can be put into service when it breaks down, as well as the competence and the behavior of the serviceperson.
-Aesthetics: Aesthetics is the subjective dimension indicating the kind of response a user has to a product. It represents the individual’s personal preference.
-Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures.
The 8 Principles of Quality Management:
Principe 1: Customer Focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process Approach
Principle 5: System approach to management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relations
Quality control implies the following five activities:
-determining tolerance
-conducting inspections
-isolating acceptable units
-bringing causes of deviations
-suggesting ways and means of improving the quality
Advantages of quality control:
-attacks waste
-helps management in finding defective products
-it has a beneficial effect on "machine shop production" generally
-does not measure merely the final product
Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods.
ReplyDeleteQuality is the perception of excellence viewed by the customers to satisfy their needs.
Factor affecting quality are:
People: Quality of people
Materials: Quality of raw materials
Equipments: Quality equipments, tools, and machine in the production process
Innovation and design: Quality in innovation and design to meet the changing needs of customers
Control system and standards: Quality in control system and standards should be designed and implemented.
Work methods and technology: Quality operating system with standard processes and system to convert resources into products or services.
Information: Quality information regarding customer expectations and the competitor’s quality standards.
Policy: Quality policy regarding quality to be achieved in product or service.
Quality management
ReplyDeleteThe act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).
Principles of Quality Management:
Principe 1: Customer Focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process Approach
Principle 5: System approach to management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relations
Definition of 'Quality Management'
ReplyDeleteThe act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).
The eight principles of management are:
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making and
8. Mutually Beneficial Supplier Relationships.
In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements. ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." If an automobile company finds a defect in one of their cars and makes a product recall, customer reliability and therefore production will decrease because trust will be lost in the car's quality.
ReplyDeleteadvantages of quality control:
1.attacks waste
2.helps management in finding defective products
3.it has a beneficial effect on "machine shop production" generally
4.does not measure merely the final product
FACTORS AFFECTING QUALITY
Materials
Employees
work methods and technological equipment
Innovation
Control system
Design
Plans and policies
Authority and responsibility
Employees sattisfaction
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ReplyDeleteYour website is very beautiful or Articles. I love it thank you for sharing for everyone. Business strategy examples
ReplyDelete